Shipping & Returns
Shipping — We Drop the Gloves, Not the Ball
We ship orders as fast as a winger on a breakaway.
-
Processing Time: 2–5 business days (custom-printed gear takes a minute — we’re making it just for you).
-
Shipping Time: Most orders in the U.S. arrive in 5–10 business days after processing.
-
Carriers: USPS, UPS, FedEx — basically whoever can get it to you quickest without slashing us on price.
-
Tracking: You’ll get a tracking email the second your order hits the ice.
⚠️ International Orders: Customs fees or duties may apply — that’s between you and your country’s referees.
Returns — The 30-Day Power Play
If your order shows up and isn’t the hat trick you expected, here’s the play:
-
Return Window: 30 days from the day it lands on your doorstep.
-
Condition: Must be unworn, unwashed, and smelling like fresh laundry — not the penalty box.
-
Process: Email us at info@slashhockey.com with your order number and reason for return.
-
Refunds: We’ll refund you once we inspect the gear. Shipping costs aren’t refunded (those refs don’t work for free).
Exchanges — The Friendly Line Change
Need a different size or style?
-
Email us at info@slashhockey.com within 30 days.
-
We’ll swap it out once the original is back in our hands.
-
Customer covers return shipping; we cover shipping back to you.
Damaged or Defective Gear — Our Bad
If something arrives damaged or defective, send pics to info@slashhockey.com within 7 days. We’ll get a replacement out faster than a slapshot.
Bottom Line:
We want you pumped to wear Slash Hockey gear. If something’s off, we’ll make it right — no diving, no flopping, just honest hockey customer service.
